Where Insights, Innovation, and Action Transform Guest Experience

Unlocking Hidden Profits: How Our Profitability Calculator Transforms Your Bar or Restaurant

Unlocking Hidden Profits: How Our Profitability Calculator Transforms Your Bar or Restaurant

Designed specifically for bar and restaurant owners, this tool isn’t just about numbers—it’s about identifying untapped potential in your business through improved guest retention, online reputation, ... ...more

Tools

January 03, 20253 min read

Strategies for Bars and Restaurants to Make the Most of the Busy Weekend

Strategies for Bars and Restaurants to Make the Most of the Busy Weekend

As bars and restaurants gear up for what is widely recognized as the busiest weekend of the year, it is essential to not only focus on operations but also on creating memorable experiences for guests.... ...more

Hospitality Strategy Lab

December 20, 20242 min read

Embracing Imperfect Action: A Strategy to Boost Your Business

Embracing Imperfect Action: A Strategy to Boost Your Business

In the fast-paced world of hospitality, many business owners find themselves trapped in the cycle of overthinking. This often manifests in hesitation to act due to a fear of imperfection, especially w... ...more

Hospitality Strategy Lab

December 16, 20242 min read

Anti Black-Friday

Anti Black-Friday

Why I don't have a black friday offer, and how that serves you . ...more

Hospitality Strategy Lab

November 29, 20242 min read

Attention Restaurant & Bar Owners: The Holiday Season is Here!

Attention Restaurant & Bar Owners: The Holiday Season is Here!

We're going through some hard-hitting strategies to get through the December rush, and keep that momentum through January & February (wihout losing your mind in the process). Can you make it? Today ... ...more

KMS Blog ,Hospitality Strategy Lab

November 27, 20241 min read

Why Responding to Every Review is Critical for Your Hospitality Business (and How It Boosts Your SEO and Reputation)

Why Responding to Every Review is Critical for Your Hospitality Business (and How It Boosts Your SEO and Reputation)

Online reviews have become a cornerstone of consumer decision-making, especially in the hospitality industry. According to a recent survey, 93% of consumers say online reviews influence their purchasi... ...more

Hospitality Strategy Lab

November 18, 20244 min read

Hospitality Strategy Lab Podcast

Tune in to the Hospitality Strategy Lab podcast hosted by Jason Littrell, your go-to source for cutting-edge strategies and expert insights in hospitality management.

Each episode features thought leaders, industry pioneers, and innovators who are shaping the future of guest experiences.

From behavioral economics and AI to automation and data-driven marketing, we dive into what truly works to keep guests coming back for more.

  • How to use AI and automation to streamline operations.

  • Systems that turn first-time visitors into loyal guests.

  • Real stories from industry leaders who have transformed their venues using our methods.

Sign up to recieve updates!

Join the HSL Insider Community

Connect with like-minded hospitality professionals in our exclusive HSL Insider Community. Share ideas, get feedback, and stay updated with the latest trends. As a member, you’ll have access to bonus content, early workshop registration, and exclusive Q&A sessions.

Small-Group - Large Mindset

Become part of the Hospitality Strategy Lab community, where hospitality professionals from around the world come together to share insights, ask questions, and exchange strategies.

Gain free access to a wealth of resources, engage in lively discussions about the latest industry trends, and get exclusive previews of our upcoming workshops and podcast episodes.

Whether you’re looking for fresh ideas or support from like-minded peers, our community is your go-to space for continuous learning and collaboration.

Join today and elevate your approach to hospitality.

What You'll Learn

  • The Psychology of Guest Retention: Discover how to use behavioral economics to turn first-time guests into loyal regulars.

  • Data-Driven Decision Making: Master the key metrics that drive profitability and guest satisfaction, and learn how to use them effectively.

  • Building a Loyal Community: Understand how to create a tribe of dedicated guests and engage them both in-person and online.

  • AI and Automation Made Simple: Learn practical ways to automate your operations while keeping the guest experience personal and engaging.

  • Creating Irresistible Offers: Explore strategies for crafting compelling, habit-forming guest offers that increase repeat visits.

  • Future-Proofing Your Business: Stay ahead of industry trends and leverage emerging technology to keep your operation thriving.

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