Where Insights, Innovation, and Action Transform Guest Experience
Hospitality Strategy Lab Podcast
Tune in to the Hospitality Strategy Lab podcast hosted by Jason Littrell, your go-to source for cutting-edge strategies and expert insights in hospitality management.
Each episode features thought leaders, industry pioneers, and innovators who are shaping the future of guest experiences.
From behavioral economics and AI to automation and data-driven marketing, we dive into what truly works to keep guests coming back for more.
How to use AI and automation to streamline operations.
Systems that turn first-time visitors into loyal guests.
Real stories from industry leaders who have transformed their venues.
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Top 10 Automation Workflows Every Hospitality Business Needs
Automation doesn’t replace hospitality — it supports it. By taking the busywork out of operations, owners and staff can focus on what matters: creating experiences worth coming back for. ...more
KMS Blog ,Hospitality Strategy Lab &Strategy
September 05, 2025•2 min read
7 Ways Bars Can Use AI to Build Customer Loyalty
Bars don’t need futuristic tech to build loyalty—they need systems that capture missed opportunities, keep regulars engaged, and give them a reason to return. AI makes this possible without extra head... ...more
KMS Blog ,Hospitality Strategy Lab &Strategy
August 29, 2025•3 min read
The Complete Guide to AI for Restaurants in 2025
This guide covers where AI is already being used in restaurants, what’s working, and what to watch in the next few years. ...more
KMS Blog ,Hospitality Strategy Lab Tools &Strategy
August 22, 2025•5 min read
Why Authenticity Beats "Instagram Famous" Every Time
USA TODAY just exposed the biggest disconnect in our industry.While we obsess over James Beard... ...more
Hospitality Strategy Lab
July 30, 2025•0 min read
Restaurant Survival Now Depends On These Tech Decisions
The restaurant industry is facing an extinction-level event. When Hooters abruptly shuttered over... ...more
KMS Blog ,Hospitality Strategy Lab
June 09, 2025•0 min read
Unlocking Hidden Profits: How Our Profitability Calculator Transforms Your Bar or Restaurant
Designed specifically for bar and restaurant owners, this tool isn’t just about numbers—it’s about identifying untapped potential in your business through improved guest retention, online reputation, ... ...more
Tools
January 03, 2025•3 min read
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