High-Performing Teams: Leadership, Onboarding, and Culture in Hospitality with Felicia Shakiba
On today’s Hospitality Strategy Lab podcast, I sat down with Felicia Shakiba from CPO Playbook to uncover the secrets behind scaling successful restaurant teams. ...more
Hospitality Strategy Lab ,Strategy
November 04, 2025•2 min read
Customers. Ghosts. Revenue.
New Blog Post Description ...more
Hospitality Strategy Lab ,Tools &Strategy
November 03, 2025•3 min read
The Art of Team Engagement with Geoffrey Toffetti from Frontline Performance Group
In this conversation, Jason Littrell speaks with Geoffrey Toffetti from the Frontline Performance Group, discussing the importance of optimizing employee performance in the hospitality industry. ...more
Hospitality Strategy Lab ,Podcast
October 28, 2025•31 min read
Marketing. Money. Mystery.
Stop wasting money on marketing that doesn't work. Learn how to track which channels actually bring customers to your bar or restaurant profitably. ...more
Hospitality Strategy Lab ,Strategy &Marketing
October 27, 2025•3 min read
Future-Proofing Restaurants: AI, Labor, and Value Strategies for 2026
Critical topics like menu dynamics, the psychology of today’s “new consumer,” why pared-down offerings are winning over diners, and how word of mouth and online platforms shape where people choose to ... ...more
Hospitality Strategy Lab ,Strategy &Podcast
October 21, 2025•4 min read
What Today's AWS Outage Actually Cost Independent Restaurants
AWS outage Oct 20, 2025 cost restaurants $4,500-6,000 per location. Toast POS, DoorDash, GrubHub down 6+ hours. How to protect your operation from the next one. ...more
Hospitality Strategy Lab ,Strategy
October 20, 2025•3 min read
Where Insights, Innovation, and Action Transform Guest Experience
Hospitality Strategy Lab Podcast
Tune in to the Hospitality Strategy Lab podcast hosted by Jason Littrell, your go-to source for cutting-edge strategies and expert insights in hospitality management.
Each episode features thought leaders, industry pioneers, and innovators who are shaping the future of guest experiences.
From behavioral economics and AI to automation and data-driven marketing, we dive into what truly works to keep guests coming back for more.
How to use AI and automation to streamline operations.
Systems that turn first-time visitors into loyal guests.
Real stories from industry leaders who have transformed their venues.
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