Why Responding to Every Review is Critical for Your Hospitality Business (and How It Boosts Your SEO and Reputation)

By: Jason Littrell

Published on: 18/11/2024

Online reviews have become a cornerstone of consumer decision-making, especially in the hospitality industry. According to a recent survey, 93% of consumers say online reviews influence their purchasing decisions, and businesses with high engagement on review platforms tend to see better visibility and guest satisfaction. But why is it so crucial to respond to every review, and what are the tangible benefits for your SEO and overall reputation? Let’s dive into the data.

Hospitality Strategy Lab

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Why Your Hospitality Business Needs a Feedback Loop

By: Jason Littrell

Published on: 04/11/2024

Guest feedback can be one of the most powerful tools at your disposal in the hospitality industry. It’s more than just compliments and complaints; it’s a goldmine of insights that can help you continuously improve your service, boost guest satisfaction, and drive repeat business. Establishing a strong feedback loop allows you to stay ahead of issues and keep evolving with your guests’ needs. Here’s why a feedback loop is crucial for your business and how to set one up effectively.

Hospitality Strategy Lab

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The Ultimate Guide to Data-Driven Decision Making for Hospitality Operators

By: Jason Littrell

Published on: 01/11/2024

Running a successful hospitality business is all about making informed decisions that improve guest experiences and boost your bottom line. But in an industry filled with variables, how do you know you’re making the right choices? The answer lies in harnessing the power of data. With the right metrics and insights, you can transform your bar, restaurant, or hotel into a well-oiled machine that thrives on efficiency and guest satisfaction. Here’s your ultimate guide to data-driven decision making in hospitality.

Hospitality Strategy Lab

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