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Elevating Hospitality with Behavioral Science: Value-Aligned Teams and Lasting Guest Impressions

Jason Littrell

Published on: 11/11/2025

Welcome to the Hospitality Strategy Lab Podcast! In this episode, host Jason Littrell sits down with behavioral science expert and author of "Start at the End," Matt Wallert, to explore how the principles of behavioral science can transform guest experiences in the hospitality industry.

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Schedules. Overtime. Waste.

Jason Littrell

Published on: 10/11/2025

Labor costs eating your profit? Learn how smart scheduling automation reduces overstaffing, prevents overtime, and optimizes restaurant labor without cutting quality.

Hospitality Strategy LabStrategyStaffing/Labor

High-Performing Teams: Leadership, Onboarding, and Culture in Hospitality with Felicia Shakiba

Jason Littrell

Published on: 04/11/2025

On today’s Hospitality Strategy Lab podcast, I sat down with Felicia Shakiba from CPO Playbook to uncover the secrets behind scaling successful restaurant teams.

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