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Community, Trust, and Advocacy: Winning Over Women Customers in Food and Beverage with Shampaigne Graves

Community, Trust, and Advocacy: Winning Over Women Customers in Food and Beverage with Shampaigne Graves

Community, Trust, and Advocacy: Winning Over Women Customers in Food and Beverage with Shampaigne GravesJason Littrell
Published on: 18/11/2025

Fresh insights on why women’s decision-making cycles may be longer—but ultimately more powerful—how authenticity and storytelling can build lasting loyalty, and why community connections matter more than ever, especially in bars and restaurants.

Guest FeedbackHospitality Strategy LabStrategyMarketing
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Texts. DMs. Silence.

Texts. DMs. Silence.

Texts. DMs. Silence.Jason Littrell
Published on: 06/10/2025

Stop missing customer inquiries across Instagram, text, email & Facebook. Learn how unified inbox systems respond instantly and capture every lead.

Guest FeedbackHospitality Strategy Lab
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Net Promoter Score (NPS) - The One Simple Question

Net Promoter Score (NPS) - The One Simple Question

Net Promoter Score (NPS) - The One Simple QuestionJason Littrell
Published on: 25/09/2024

The exact sequence of what to ask a guest and when to get maximum feedback, positive reviews, and understand guest feedback with a net promotor score.

KMS BlogGuest Feedback
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