Why Your Hospitality Business Needs a Feedback Loop

By: Jason Littrell

Published on: 04/11/2024

Guest feedback can be one of the most powerful tools at your disposal in the hospitality industry. It’s more than just compliments and complaints; it’s a goldmine of insights that can help you continuously improve your service, boost guest satisfaction, and drive repeat business. Establishing a strong feedback loop allows you to stay ahead of issues and keep evolving with your guests’ needs. Here’s why a feedback loop is crucial for your business and how to set one up effectively.

Hospitality Strategy Lab

The Ultimate Guide to Data-Driven Decision Making for Hospitality Operators

By: Jason Littrell

Published on: 01/11/2024

Running a successful hospitality business is all about making informed decisions that improve guest experiences and boost your bottom line. But in an industry filled with variables, how do you know you’re making the right choices? The answer lies in harnessing the power of data. With the right metrics and insights, you can transform your bar, restaurant, or hotel into a well-oiled machine that thrives on efficiency and guest satisfaction. Here’s your ultimate guide to data-driven decision making in hospitality.

Hospitality Strategy Lab

Behavioral Psychology Hacks to Keep Guests Coming Back for More

By: Jason Littrell

Published on: 01/11/2024

Have you ever wondered why some bars, restaurants, and hotels always seem to have a loyal following of guests who return time and time again? It’s not just about great food, drinks, or ambiance. The secret often lies in understanding the psychology behind guest behavior. By using principles from behavioral psychology, hospitality operators can create habit-forming experiences that guests can’t resist. Here are some powerful psychological hacks to keep your guests coming back for more.

Hospitality Strategy Lab

How AI and Automation are Revolutionizing Guest Experience in Hospitality

By: Jason Littrell

Published on: 31/10/2024

This post explores the latest advancements in AI and automation and how they’re transforming guest experiences in bars, restaurants, and hotels. From personalized recommendations to streamlined operations, learn how to leverage these tools to increase efficiency and delight your guests.

Hospitality Strategy Lab