Consumer Psychology in Hospitality - Daniel Burstein on the Hospitality Strategy Lab Podcast

Consumer Psychology in Hospitality - Daniel Burstein on the Hospitality Strategy Lab Podcast

Consumer Psychology in Hospitality - Daniel Burstein on the Hospitality Strategy Lab PodcastJason Littrell
Published on: 07/10/2025

In this conversation, Jason Littrell and Daniel Burstein explore the evolving landscape of consumer psychology in the hospitality industry. They discuss the importance of understanding value propositions, identifying ideal customer tribes, and creating a third place for patrons. The conversation emphasizes the balance between tactical promotions and strategic branding, the role of AI in marketing, and the significance of nurturing customer relationships through frontline staff. They also address the challenges faced by independent bars and restaurants, including staffing issues and changing consumer expectations, while highlighting the need for a joyful and engaging customer experience.

Hospitality Strategy LabStrategy
Texts. DMs. Silence.

Texts. DMs. Silence.

Texts. DMs. Silence.Jason Littrell
Published on: 06/10/2025

Stop missing customer inquiries across Instagram, text, email & Facebook. Learn how unified inbox systems respond instantly and capture every lead.

Guest FeedbackHospitality Strategy Lab
Reviews. Midnight. Panic.

Reviews. Midnight. Panic.

Reviews. Midnight. Panic.Jason Littrell
Published on: 03/10/2025

Generate 3-5x more Google reviews automatically. Learn how reputation management systems help restaurants get more positive reviews on autopilot.

Hospitality Strategy Lab
Napkins. Theft. Margins.

Napkins. Theft. Margins.

Napkins. Theft. Margins.Jason Littrell
Published on: 02/10/2025

Stop losing revenue to missed calls. Learn how AI phone systems capture every booking, reservation & catering inquiry 24/7 for bars and restaurants.

Hospitality Strategy Lab